Aila Staff

How To, Insights

Lobby Kiosks: How to Choose the Right Self-Service Solution for Your Lobbies

Lobby kiosks are becoming ubiquitous across travel and hospitality due to their ability to offset labor shortages, reduce lines at the front desk, and provide a convenient customer experience across all of your physical locations. …

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A Guide to the Self-Checkout Kiosk Payment Methods

The way shoppers pay in stores has undergone some big changes in recent years. “Cash or card” (with the occasional check mixed in) has quickly become cash or card or Chip/EMV, contactless, pay by QR…

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Self-Service Technology Doesn’t Replace Workers, It Makes Their Jobs Easier

A common misconception about self-service technology is that it will replace the important work done by employees, especially in the retail and service industries.  Nothing can be further from the truth. Take the self-service checkout…

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The Retail Kiosk That Easily Enables 7 Exciting In-Store Experiences

Retailers with multiple locations are accelerating their in-store digitalization efforts to attract, engage, and serve more customers. With digital retail kiosks, for example, retailers can engage with customers in the ways they prefer — and…

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Everything You Need to Know About Self-Service Kiosks in 2022

Self-service kiosks have been around for quite some time. From the early days of vending machines to the intuitive, interactive kiosks we see today, self-service kiosks continue to empower customers and staff with greater choice…

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Case Studies

Quest Diagnostics: Saving Phlebotomists’ Time and Streamlining the Patient Experience

Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States. As an innovator in healthcare, Quest sought ways to lessen the workload of its busy phlebotomy…

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